Rebben’s Detailing LLC
Refund and Satisfaction Policy
Effective date: October 16, 2026
In short: no deposit, you pay when the service is done, and if the service missed something, we come back and take care of it at no charge.
1. No deposit, pay when the work is done
We do not ask for a deposit to book. Payment is due when the service is completed, after you have had the chance to see the result.
2. If the service missed something
Contact us as soon as possible by WhatsApp, text or email, with details and photos of your concern. We will review it with you and, if the service missed something, we will agree on a date to take care of it at no additional charge.
3. Refunds
- Because detailing is labor performed on your vehicle, we do not refund money for work that was already completed. Our way to make things right is to come back and correct what the service missed.
- If you were charged for a service or part of a service that we did not perform, or charged by mistake, we will refund that amount.
- In special situations, we may offer a partial refund or credit at our discretion.
4. What is not covered
- Damage or wear that existed before the service, and permanent stains, odors, scratches or defects that cannot be removed. See section 7 of our Terms and Conditions.
- Dirt, water spots, scratches or damage that happen after the service, for example from rain, driving, parking, pets or washing.
- Services or areas you asked us not to do.
5. Cancellations
There is no fee to cancel or change an appointment. Please let us know as soon as possible.
6. VIP Maintenance Program
VIP visits are paid one at a time. There are no automatic charges and no minimum contract, so there is nothing to refund if you stop the program.
7. Card payments
If you have a problem with a card payment, please contact us first. We will review it and solve it with you directly.
8. Contact us
Rebben’s Detailing LLC · Duncan, SC 29334
Phone and WhatsApp: (864) 367-7501
Email: rebbensdetailing@gmail.com